We would like to thank all our customers for their custom over the last 5 years but with regret we are now selling the business. All our equipment will be for sale shortly. Thank you Amanda & Carl
1. How do I book?
The preferred method is by telephoning us, alternatively you can
email us at:
hire@bigdaybouncycastles.co.uk
2. How much notice do I need to give you for a booking?
You can book anytime. However,
bookings get very busy so please book as early as possible to avoid disappointment.
3. How much does it cost?
Please see our inflatable pages for all prices: Children's
Castles and Adult Castles. These prices are a guide and may be higher in extreme
busy periods.
4. What do the prices include?
All bouncy castle booking prices include local delivery
but a small charge will be charged for out of area deliveries (please see delivery
area for delivery rates). You will also receive a blower, extension cable with RCD
safety plug, and safety crash mats, the price also includes set up, inflation and
collection.
5. When are your bouncy castles available?
Our castles are available 7 days a week
all year round, including Bank Holidays. Outdoor hires are from the 1st April until
the 30th September. From the 1st October until 1st April we only hire indoors.
6. How long do I get the equipment for?
Most parties/events are in the afternoon and
so we will deliver and set up your castle between 8 am and 12 noon. We will then
come and take the castle away after your party (we collect children’s castles from
5pm).
Adult/family bouncy castle hire is until 7pm, collection can be arranged later or overnight for an additional £20, but needs to be arranged when you book.
If you have booked a hall for your party we can accommodate special delivery times
providing it is confirmed at time of booking.
7. Do I have to pay a deposit?
No deposit is required for children's bouncy castles, however a deposit of £30.00 is required upon booking any adult/family bouncy castle.
8. How do I pay?
Most people choose to pay cash on delivery. We do not accept credit
card payments. Cheques WILL NOT be accepted on the day. Cheque payments need to be
received in sufficient time for funds to clear before the booking date.
9. What if I need to cancel?
You can cancel at anytime up to the evening before. Cancellations
made on the day will incur a £30 cancellation fee. Cancellations must be made by
phone please as emails are not always received. Deposits paid are non-refundable.
10. What if it rains?
All of our castles except the Under the Sea Castle have built
in shower covers so can still be used in showery conditions. Bouncy castles should
not be used in very heavy rain due to safety reasons. If the weather is too bad we
will ring you on the day to arrange another date.
11. Can you set up on concrete/driveways/gravel/decking?
We can only set up our castles/obstacle course/slide/sumo suits up on grass due to safety reasons.
11a. Can the bouncy castle be set up on a slope?
No this is not possible. However
if it is a very slight grass slope it may be ok. You will need to discuss this prior
to the booking.
12. How long does it take to set up/inflate/deflate/pack up the inflatable?
The bouncy
castles take approx. 15 minutes to set up and 20 minutes to pack up. However, this
is only an estimate. Times may vary depending on which castle you hire.
13. How much space is needed?
We need a 3ft wide clear access to deliver most castles.
You
will need to allow a minimum of 8 feet at the front and rear of castle and 2 feet
either side. This is to allow access and the blower at rear.
Please make sure all dog poo, garden items such as garden toys, swings, slides, patio furniture, rubbish etc. are removed from the area where the castle is to be sited.
At busy times we are unable to wait for the area to be cleared as we will have other deliveries. Therefore, so not to disappoint other customers, we may have to return at the end of the deliveries to set up your castle.
14. Can you deliver with no side entrance and take castle though the house?
Only if
the castle is a 12 ft x 14 ft or smaller provided someone is available to help lifting.
Bouncy castles are often bigger and heavier than most people expect and use large
sack trucks to move them. Unfortunately if it should rain, water will get inside
the inflatable and this tends to drain out whilst being removed.... sometimes on
your carpet !
15. When I hire the castle is there anything I need to provide?
We supply all the
hardware you will need for the castle. You will need to provide a 240 volts mains
power supply, also you will need to provide 2 forms of ID eg Drivers Licence, Utility
Bill, etc. This forms part of the hire agreement.
16. Are you insured?
Equipment is supplied under full protection £5 million public
liability policy and copies of the insurance certificate can be supplied after a
booking has been made along with safety certificates for each inflatable.
17. Do you supply safety instructions?
We provide detailed safety instructions with
every hire.
18. Is there an age limit for children using the castle/slide/obstacle course?
All
our castles/slide/obstacle course are suitable for children up to and including the
age of 11. Anyone older than this will need to hire our adult inflatable equipment.
FAQ’s
